FREQUENTLY ASKED
QUESTIONS

They are. We pride ourselves on providing exceptional quality crystals.

Unfortunately no. Shipping will be calculate before checkout. We do however, have random times in the year that we offer free shipping.

We have a blog post about this. Take a look at our home page to check it out.

Short Answer: Canada

Long Answer: Lex spends her time between beautiful and magical Vancouver Island and Calgary, Alberta.

Send us an email at hello@birchandsage.ca or a message through our contact form. Once an order is received, you have 24 hours to message us with any concerns to rectify the situation. We will look into it and get back to you within 1 business day.

We work hard to get your order out within 1-2 business days. We have this hold incase you've entered information incorrectly. Once your order is shipped, you'll receive your tracking number.

Each item will have a care card attached to it. If you have lost this card, send us a message over email, or use the contact chat icon, and we'll send you a digital copy of the card.

Take a look at our shipping policy for the most accurate information.

An FAQ section can be used to quickly answer common questions about our business. If you have a question not listed, send us a line on our contact form, and we'll be sure message you back and we'll update it here too.